Feedback
We're going to share with you what young people have said about the helpline after they've used it. We don't hear back from everyone, but hopefully the small number of comments we do get will help you decide whether it's the right sort of helpline for you.
************
extremely prompt and helpful. felt like they really listened and also cared which automatically makes you feel safe to talk to without judgment. feels really good to get things off your chest without any negative repurcussions and making anyone close to you feel guilty for what you are feeling. i recommend
************
The reply to my email was really quick, and it wasnt an automatied reply, it was nice to know that someone had really read it and wanted to help me. The advice given to me was useful, I'm more confident in trying to get help soon.
************
employe more people to answer the phones
- At Get Connected, we know that it can take a while to get through to the helpline. We're working to make the queue as short as possible by recruiting as many volunteer Helpline Workers as we can but there are certain times of day when we struggle to get enough volunteers. Our target for the year is to answer 80% of phone calls within 2 minutes.
************
Outstanding support, real helpful advice right when you need it. Wuld highly recommend. Many thanks for your time
************
getconnected is really great firstly as a way to let it all out and explain your worries but also as they're really good at getting you help exactly for what is needed
************
'get connected has really made me feel that there is the support out there and now i feel confident to get hold of the organisations we spoke abot.'
************
'This has been so much help for me, was exacally what i was looking for, thank you so much.'
************
'I chatted briefly through Webchat, and instantly could think clearer and things made more sense. The GetConnected staff member whom I spoke to offered the right questions and suggestions to help me coming to a definitive decision by myself! I feel so much better, and now I feel as though I was foolish for keeping things to myself for all this time! I would recommend, that whatever the problem is, you give this a go, because you may be surprised as I was.'
************
'Everyone is really nice and they try to help u the best they can.'
************
'I think that Get Connected is a great idea. It provided me with the help and support i needed to make things better for me.'
************
'this helpline is very helpful i got put through quickly they were very comforting and they made me feel that there is always help and the of the line'
